Justice Home > Victims Services & Support > Families and Friends of Missing Persons

For service providers

General information for service providers

The Families and Friends of Missing Person Unit (FFMPU) welcomes contact from service providers who are seeking:

  • Further information about FFMPU services.
  • To refer a family or friend of a missing person to FFMPU services.
  • Information and publications about missing persons' issues.
  • Clinical advice or guidance about how to best support families and friends of missing persons.
  • Community education presentations about missing persons' issues.

Please Contact Us with any requests for support, presentations, or information.    

Publications for service providers

Below is a list of publications developed for service providers who may need additional guidance in responding to the support needs of families and friends of missing people.

Most of FFMPU publications are available in PDF (Portable Document Format). To read these PDF documents you will need to have Adobe Reader installed on your computer. The Adobe Reader can be downloaded free from the Adobe website.

If you would like to order copies of FFMPU publications, please Contact Us.

 

Publications for health care and mental health professionals

Missing people: A guide for family members and service providers (PDF 1.3Mb)
68pp booklet

Promoting connectedness - Guidelines for working with families of missing people (PDF, 205kb)
16pp report
Guidelines for health care professionals to help GPs, psychologists and social workers provide better support and assistance to families and friends of missing persons.

When someone is missing: A strategy to support those left behind (PDF, 246kb)
12pp report
A strategic framework developed by FFMPU which aims to develop a coordinated approach to support families and friends of missing persons. This strategy outlines the supports currently available to families and methods to improve these supports, including the creation and dissemination of the 'promoting connectedness' guidelines for health care professionals.

Supporting those who are left behind: A counselling framework to support families of missing persons (PDF, 980kb)
Produced by National Missing Persons Coordination Centre (NMPCC), Australian Federal Police, this national counselling framework for health care professionals was developed following a Churchill Fellowship in 2006 that explored the international approach to unresolved loss. The framework is useful not only for service providers but for families and friends wanting to understand better the impact of, and therapeutic approaches to, ambiguous loss in the missing persons' sector. Details of how to order this counselling framework are accessible on the NMPCC website. 

Bereavement and missing persons (PDF, 9kb)
2pp information sheet

An information sheet for health care professionals responding to families where a missing person has been located deceased.

Best practice principles for counselling families and friends of missing persons (PDF, 74kb)
1pp information sheet

An information sheet for counsellors about best practice principles when working with families and friends of missing persons.

Are you Working with a Young Person at Risk of Going Missing?
A fact sheet developed by the National Missing Persons Coordination Centre (NMPCC) that provides information for service providers working with young persons at risk of going missing. Read or download the PDF on the NMPCC website

Publications for telephone counsellors

Responding to callers who have someone missing: A guide for telephone and online counsellors (PDF, 144kb)
4pp information sheet

An information sheet for telephone counsellors responding to callers who have someone missing. Identifies ways to help these clients and provides information about the impact of missing on those left behind.

Responding to callers who may be missing persons or at risk of going missing: A guide for telephone & online counsellors​ (PDF, 115kb)
3pp information sheet

An information sheet for telephone counsellors responding to callers who may be missing or at risk of going missing. Identifies ways to help these clients and provides information about missing persons’ issues includes useful responses and referral options for these callers.


Reports, research, and support information

Please visit our Reports, research & multimedia page.  Our Publications page list other support information for families.